xTool
Official xTool channel: sales, demos, support and training
COOLASER, a laser workshop in Gaeta (LT), is an official xTool channel and Authorized Service Center: sales, advice, demos, support and training, with advice and demos available remotely throughout Italy. Buying through COOLASER, advice, demos, initial technical support and warranty work are free. Requests start from the online form, by phone or on WhatsApp.
Who the xTool channel is for
The COOLASER xTool channel is for those about to buy an xTool machine and for those who already use one:
- anyone choosing their first laser, or their second, who wants to understand which technology is needed: diode, COâ‚‚, fibre, UV, laser welding or DTF printing;
- anyone who wants to see a machine at work, or try it on their own material, before buying it;
- anyone with an xTool that has stopped, works badly or needs maintenance;
- anyone with an xTool who wants to learn to use it with tailored training.
Advice, remote demos and initial remote support are available throughout Italy; support at the customer's premises covers the area between Naples and Rome, and machines needing support can also arrive by shipping.
xTool
The xTool channel pages
The COOLASER xTool channel follows the machine from choice to support, with one page for each service.
Which xTool to choose
Buying guidance helps to work out which xTool to buy, starting from jobs, materials, space and budget, and it is free; the order goes through the official xTool channel.
xTool demo
The xTool demo is the free trial of the machines, remotely by video call from anywhere in Italy or at the workshop, by booking.
xTool support
xTool support from the COOLASER Authorized Service Center covers technical support, repair, maintenance, warranty work, calibration and optics cleaning: remotely throughout Italy, at the customer's premises between Naples and Rome.
Laser training and courses
The laser course is one-to-one, tailored training, chargeable and on xTool machines only: machine use, software, materials, maintenance and safety.
What is free and what is paid
When an xTool is bought through the COOLASER official channel, this split applies:
- free: buying advice and choice of machine, the demo at the workshop or remotely, initial technical support, warranty work;
- chargeable: training, out-of-warranty maintenance and repairs, installation and commissioning (unless xTool provides otherwise) and everything outside the warranty.
Free initial technical support includes guidance on using the machine and an initial diagnosis of problems, remotely; when longer work outside the warranty is needed, the cost is agreed in advance. Machine prices, terms of sale and warranty are xTool's.
Why buy an xTool through COOLASER
Buying an xTool through COOLASER means having, before and after the purchase, a workshop that uses xTool machines every day for its work:
- production experience: advice on materials, settings and maintenance comes from production for customers, with four laser sources: COâ‚‚, diode, fibre (including MOPA) and UV;
- a trial before deciding: the demo, at the workshop or remotely, shows the machine at work before the purchase;
- a point of contact in Italian: free advice on the choice and, after the purchase, initial technical support for use and first problems;
- support throughout Italy: remote support everywhere, machines needing support can also arrive by shipping and, as directed by xTool, work at the customer's premises in the area between Naples and Rome;
- a single point of contact: whoever recommends the machine is the same person who supports it and teaches how to use it;
- purchase on the official channel: the order is xTool's, with confirmations, shipping and warranty from xTool.
Anyone who prefers not to buy a machine can entrust the work to the workshop's subcontract laser service.
How it works
Every xTool channel request starts from the same online form, or by phone and WhatsApp at +39 0771 010790.
- To buy. Describe the jobs, materials and space; advice and a demo by booking follow, remotely or at the workshop; then COOLASER places the order with xTool on the customer's behalf.
- For a problem. Give the model, the serial number, the order number from the xTool website and the fault, with photos; COOLASER forwards the request to the xTool contacts and the work follows xTool's instructions.
- To learn. Give the xTool machine, the level of experience and the jobs to learn, and tailored training is agreed.
Frequently asked questions
Where is there an xTool Authorized Service Center?
COOLASER, an xTool Authorized Service Center, has its workshop in Gaeta (LT): remote support throughout Italy, work at the customer's premises between Naples and Rome. Support, repairs, maintenance and warranty work are requested through the online form, by phone or on WhatsApp.
What is free on the COOLASER xTool channel?
Buying through COOLASER, buying advice, the demo, initial technical support and warranty work are free. Training, installation and everything outside the warranty are chargeable.
Where is an xTool chosen with COOLASER bought?
On the official xTool channel: COOLASER places the order on the customer's behalf. Confirmation, emails, account, shipping and warranty are xTool's, just as with a purchase made directly on the manufacturer's website.
Can xTool machines be tried before buying them?
Yes, with a free one-hour demo, remotely by video call from anywhere in Italy or at the workshop, by booking. The form lists the machines available for demos.
Which xTool machines can be bought through COOLASER?
All xTool machines: diode, COâ‚‚, fibre and UV lasers, laser welding and DTF printing. The free advice helps to work out which technology suits the jobs to be done.